Experience seamless luxury with our dedicated concierge team. From tour bookings and restaurant reservations to special requests, we handle every detail of your Komodo adventure.
Discover Labuan Bajo and Komodo National Park with the confidence of having a dedicated concierge team at your service. Our experienced local experts handle every aspect of your journey, from pre-arrival planning to departure coordination, ensuring your villa vacation exceeds all expectations.
Skip the stress of researching, booking, and coordinating activities. Our 24/7 concierge service connects you with the best tours, restaurants, experiences, and insider access throughout Flores Island. Whether you need a last-minute liveaboard booking, private island dinner, or special celebration setup, we make it happen.
Insider access to hidden gems, exclusive venues, and authentic experiences most tourists never discover
One point of contact for all your needs - no juggling multiple providers or language barriers
Focus on enjoying your vacation while we handle research, bookings, and logistics
Choose the perfect support level for your group and travel style
Complete trip preparation before you even land. We customize your entire itinerary, arrange transfers, stock your villa, and confirm all bookings.
Ideal For: First-time visitors, special celebrations, families, luxury travelers
Exclusive access to the best Komodo tours, diving excursions, and Flores adventures. We secure premium slots and VIP experiences.
Ideal For: Adventure seekers, divers, photographers, nature enthusiasts
Secure tables at Labuan Bajo's finest restaurants and arrange unique dining experiences from beachfront BBQs to sunset cruises.
Ideal For: Foodies, romantic couples, celebration dinners
Coordinate rejuvenating spa treatments, in-villa massages, yoga sessions, and wellness experiences throughout your stay.
Ideal For: Wellness travelers, couples, relaxation seekers
What our guests ask for most frequently
Premium cabin securing, schedule coordination, harbor transfers
Private boat arrangement, pristine beach selection, gourmet catering, equipment setup
Chef coordination, beachfront setup with décor, sunset timing, photography
PADI center connections, course scheduling, equipment arrangements, dive site coordination
Guide arrangements, village permissions, transportation, overnight accommodation for Wae Rebo
Specialty ingredient sourcing, chef coordination, safe meal preparation verification
Yes! Essential concierge service is complimentary with every villa reservation. This includes basic tour assistance, restaurant recommendations, transportation coordination, and 24/7 emergency support. For enhanced services like detailed itinerary planning and guaranteed reservations, upgrade to Premium or VIP concierge packages.
Your dedicated concierge contacts you via WhatsApp 7-14 days before arrival with personalized introduction. You'll have direct WhatsApp access throughout your stay for instant communication. Email and phone support also available. Response time is typically within 30 minutes during business hours (8 AM - 10 PM) and within 2 hours for overnight requests.
Absolutely! Liveaboard booking is one of our most popular services. We work with all premium operators and can secure cabins even during peak season. Recommend booking 30-60 days in advance for best availability. We handle all communication, payment coordination, and transfer logistics between villa and harbor.
Timing varies by request type:
Essential concierge (complimentary) is included with all bookings. Enhanced packages:
Note: Service fees cover coordination only. Activity costs, tours, restaurant meals, and transportation are billed separately at actual rates.
Yes! Romantic surprises are our specialty. Popular requests include beach proposal setups, anniversary dinner decorations, surprise birthday celebrations, and renewal of vows coordination. We arrange flowers, champagne, cakes, photography, musicians, and complete venue decoration. Share your vision and budget - we'll make it unforgettable.
Yes, all our concierge team members are fluent in English and Indonesian. We can also arrange translation services for other languages if needed. Communication via WhatsApp, email, or phone is seamless with no language barriers.
Absolutely. Our 24/7 emergency support handles urgent situations including medical emergencies, lost documents, flight changes, weather-related plan modifications, and any unexpected issues. We maintain relationships with local hospitals, authorities, and service providers for quick problem resolution.
We understand plans change! Contact your concierge as soon as possible. Cancellation policies vary by provider:
We'll work to minimize any fees and help you rebook alternatives.
Yes! Pre-arrival villa preparation is one of our signature services. We can stock groceries per your preferences, arrange fresh flowers throughout the villa, setup welcome gifts and amenities, chill champagne for arrival, prepare special occasion decorations, and ensure everything is perfect when you arrive. Provide your preferences 5-7 days before check-in.
Transform your villa vacation from good to extraordinary with professional concierge services. Our dedicated team combines local expertise with luxury service standards to handle every detail of your Komodo adventure.
